Welcome! Here at MasterGardening.Com we have assembled the finest in quality products, craftmanship, and value. MasterGardening.Com 9735A Bethel Road Frederick, Maryland 21702-2017 Phone: (301) 694-1238 Fax: (301) 694-9254 Contact: info@MasterGardening.Com Shipping Rates Based On Pounds for regular UPS ground or Priority Mail: 0-2.00..... $3.75 2.01-3.00..... $4.75 3.01-5.00..... $5.75 5.01-15.00.....$6.75 15.01-20.00.....$7.75 20.01-30.00.....$8.75 30.01-35.00.....$9.75 35.01-45.00.....$10.75 45.01-50.00.....$11.75 50.01-99.99.....$12.75 100-Over.....$15.75 Shipping Chart Applies to Continental United States. Alaska, Hawaii, and Foreign Orders Will Have Additional Handling. Shipping Charges Added to Their Order. Thank You for shopping at MasterGardening.Com and for your most recent order. Most of our orders are shipped the next business day. If for some reason your order cannot be shipped within 72 hours, you will be notified by email as to the expected shipping date. Credit Cards will only be charged when an order has been shipped. Customers will receive an email within 8 hours of an order being shipped, confirming the ship date, mode of shipment and including all tracking information if shipped by UPS. PAYMENT OPTIONS Visa or Mastercard are the preferred methods of payment. A check or money order is also acceptable. If you are prepaying by check, we reserve the right to ship after the check clears. A certified check or money order will insure immediate shipment of your order. We do not accept COD orders. Remember UPS cannot deliver to a PO Box number. RETURN PROCEDURE Any order cancelled while in transit will be subject to any applicable freight charges. Unused product in its original unopened packaging can be returned within 30 days only by receiving a return merchandise authorization. A return merchandise authorization number can be obtained by calling 301-694-5796. Any packages returned without a return merchandise authorization number will be returned freight collect. All returns are subject to a 15% restocking fee. All returns must be accompanied with the original invoice. If your shipment is damaged notify customer service at 301-694-5796 within 48 hours for a return authorization number. All returns must be made within 30 days of the date of invoice to be accepted for refund or exchange. Customer service can be reached Monday thru Friday 8-4:30 EST. WARRANTY Products not manufactured by Trident Enterprises/MasterGardening.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/MasterGardening.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a MasterGardening.Com Brand product.